Americans are not happy with their Internet service providers
Americans are not happy with their Internet service providers
The latest American Customer Satisfaction Index is out. The ACSI* measures how customers feel about a range of companies that provide goods and services around the country. This month’s survey put one industry in an unfortunate spot when it comes to customer satisfaction: Internet service providers.
Susan Crawford, at the Benjamin Cardozo School of Law in New York, joins Marketplace Tech host Ben Johnson to discuss the results and why ISPs are falling behind.
*Correction: An earlier version of this story contained a typo of ACSI. The text has been corrected.
There’s a lot happening in the world. Through it all, Marketplace is here for you.
You rely on Marketplace to break down the world’s events and tell you how it affects you in a fact-based, approachable way. We rely on your financial support to keep making that possible.
Your donation today powers the independent journalism that you rely on. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you.
