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Airlines

Airlines are in a hiring frenzy as summer travel season nears

by Samantha Fields
May 8, 2023
Pilots, in particular, are in high demand. Airlines don't want to be caught off guard like they were last year.
Airlines are hiring for nearly all positions in order to meet consumers' pent-up demand for travel.
Joe Raedle/Getty Images
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A shortage of air traffic controllers is forcing airlines to cancel flights to and from NYC

by Henry Epp
Apr 28, 2023
The FAA has asked airlines to give up precious landing slots.
Above, the air traffic tower at LaGuardia Airport. According to the FAA, New York has just over half of the air traffic controllers it needs.
Kena Betancur/AFP via Getty Images
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Leisure travel is back. Business travel is not.

by Mitchell Hartman
Apr 25, 2023
It isn't as lucrative for airlines to fly planes full of leisure travelers. They need higher-spending business travelers to juice profits.
While leisure travel is booming, revenue from business travel is still down more than 25% since the start of the pandemic.
Brandon Bell/Getty Images
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Can Southwest regain passengers' trust?

by Matt Levin
Dec 30, 2022
Leisure travelers may be quick to forgive and forget. Business travelers, not so much.
Southwest Airlines travelers search for their suitcases Wednesday at Denver International Airport. In the past week, the carrier canceled more than 16,000 flights.
Michael Ciaglo/Getty Images
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Why all the flight cancellations? Airlines are still in recovery mode

by Kristin Schwab
Dec 23, 2022
Capacity is down. The weather's not great, either.
Another wave of flight cancellations and delays for the holidays has travelers on edge.
Chandan Khanna/AFP via Getty Images
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As travel picks up, airlines expect to turn their first profit since 2019

by Lily Jamali
Dec 8, 2022
Leisure travel, as opposed to business, is the source of most of the industry’s profits these days.
Before Covid, business travelers made up 50% or more of airline profits. But today, leisure travelers are the source of most of the industry’s profits, says travel industry expert Henry Harteveldt.
Sail Loeb/AFP via Getty Images
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Airlines and airports need each other — and also hate each other

by Sabri Ben-Achour
Dec 6, 2022
Many airports are hoping to raise the fees they charge airlines, and airlines have not responded well. The fight is public and nasty.
The fees airlines charge to airports are much more significant than what airports charge airlines, per ICF's Samuel Engel. Above, planes sit at the San Francisco International Airport.
Justin Sullivan/Getty Images
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For public good, not for profit.

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Frontier Airlines hangs up on customer service by telephone

by Samantha Fields
Nov 28, 2022
Dial the number, and a recorded message refers you to the website or mobile app. That could alienate some customers, one analyst says.
Frontier Airlines will handle customer service through an online chat service and its app.
Michael Francis McElroy/Getty Images
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A pilot shortage means higher airfares and service cuts at regional airports

by Samantha Fields
Nov 21, 2022
Sixty U.S. airports have lost more than half of their flights since 2019, and 14 no longer have any commercial service.
When COVID hit and air travel virtually stopped, many airlines encouraged pilots to take buyouts or early retirement. Now airlines are struggling to play catch-up.
Brandon Bell/Getty Images
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Pilot contract negotiations go south at major airlines

by Meghan McCarty Carino
Nov 3, 2022
This week, pilots at both American and United Airlines rejected tentative contract deals, and Delta pilots voted to authorize a strike if negotiations break down.
Delta Airlines pilots picketing for a new contract in September 2022. Their union recently voted to authorize a strike if contract negotiations break down.
Michael M. Santiago/Getty Images
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