ALICE Archives - Marketplace

211 call centers show financial strain above the poverty line

by Kai Ryssdal , Andie Corban and Aleezeh Hasan

May 14, 2024

Many callers hoping to get referrals have moderate incomes but still struggle, explains Rachel Wolfe of The Wall Street Journal.

211 call centers are "a really great window into the state of the American consumer," says The Wall Street Journal's Rachel Wolfe.

Geoff Robins/AFP via Getty Images

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