Stories Tagged as
Call center
211 call centers show financial strain above the poverty line
by
Kai Ryssdal
, Andie Corban
and Aleezeh Hasan
May 14, 2024
Many callers hoping to get referrals have moderate incomes but still struggle, explains Rachel Wolfe of The Wall Street Journal.
Has "unusually high call volume" become the norm for customer service?
Jul 27, 2023
Service lines were swamped early in the pandemic, and many overseas call centers shut down. Companies want you to go online instead.
Comcast’s new call center is stuffed with Silicon Valley-style perks. Will that help its customer service problem?
by
Miles Bryan
Oct 28, 2019
The Delaware office is part of the cable company’s $1 billion push to improve its customer relations.