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Consumer behavior

Have we become more patient during the pandemic?

by Kristin Schwab
Mar 17, 2021
"We don't find that patience in one context is necessarily related to patience in another context," said one expert.
After a year of standing in line to enter stores, pick up groceries, have our temperature checked, we may be getting better at waiting. But will it last?
Scott Heins/Getty Images
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COVID-19

Retailers get creative to handle expected crush of online sales

by Marielle Segarra
Nov 13, 2020
Walmart is converting 42 warehouses that normally ship products to its stores so they can also fulfill online orders.
An employee prepares boxes for shipment at a warehouse in Draper, Utah. Retailers are preparing their warehouses for a surge in online orders.
George Frey/Getty Images
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Race and Economy

Yelp will flag businesses where customers and employees report racism

by Erika Beras
Oct 9, 2020
The labels could change consumer behavior, but they could also run into a number of problems.
Yelp's new racism label could change consumer behavior, but not necessarily for the better, one expert said.
Justin Sullivan/Getty Images
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COVID-19

Visa CEO: "The world has changed dramatically"

by Kai Ryssdal and Sean McHenry
Jun 30, 2020
Visa CEO Al Kelly discusses the consumer economy and corporate responsibility today, amid the global pandemic and nationwide protests for racial justice.
"We've seen debit card volume increase much more than credit card volume," Visa CEO Al Kelly says.
Courtesy of Visa Inc.
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Gen Z most likely to shop in store on Black Friday

by Meghan McCarty Carino
Nov 29, 2019
Even though they grew up on mobile, today's teens seem to still enjoy the social aspect of shopping in person.
Even though they were raised online, today's teens seem to enjoy the social aspect of hitting stores on Black Friday.
Michael Ciaglo/Getty Images
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Nike hopes parents will sign up for kids' sneaker club

by Meghan McCarty Carino
Aug 12, 2019
Parents would pay a monthly fee starting at $20 for four pairs of shoes, but how many do kids really need?
People walk by a Nike store in Manhattan in 2018 in New York, New York.
Spencer Platt/Getty Images
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Big drugstore beauty brands grapple with competition and savvy consumers

by Meghan McCarty Carino
Jul 1, 2019
New niche brands from Korean beauty to vegan organic lines are growing faster than mainstays like CoverGirl.
Legacy brands like Revlon and CoverGirl have been losing market share to luxury and specialty products.
Lea Aharonovitch via Flickr
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The market for customized goods is here, thanks to your data

by Kai Ryssdal and Liz Sanchez
Apr 25, 2019
Companies have created a new form of convenience with personalized products.
PHILIPPE HUGUEN/AFP/Getty Images
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P&G posts gains thanks to growing Shave Club. Wait. What?

by Erika Beras
Oct 19, 2018
Procter & Gamble posted its strongest quarterly sales growth after five years of no growth. Some savvy rebranding of old, familiar products and the introduction of organics has helped pull in younger customers. The company also trimmed its marketing budget worldwide, and there’s been a lot of growth in the subscription Gillette Shave Club. Click […]
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P&G posts gains thanks to growing Shave Club. Wait. What?

by Erika Beras
Oct 19, 2018
Procter & Gamble posted its strongest quarterly sales growth after five years of no growth. Some savvy rebranding of old, familiar products and the introduction of organics has helped pull in younger customers. The company also trimmed its marketing budget worldwide, and there’s been a lot of growth in the subscription Gillette Shave Club. Click […]
ListenLISTEN
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