Stories Tagged as
Customer reviews
Consumers' "revenge reviews" have been rising since the pandemic
by
Matt Levin
Mar 9, 2023
Many with serious gripes about goods or services post their complaints on social media, according to the National Customer Rage Survey.
What's with all the requests for reviews from health care providers?
May 20, 2022
As patients search the web for a doctor or dentist, online reviews have become more important to health care providers.
Yelp will flag businesses where customers and employees report racism
by
Erika Beras
Oct 9, 2020
The labels could change consumer behavior, but they could also run into a number of problems.