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Department stores

A cap on credit card fees would hurt department stores most

by Kristin Schwab
Apr 29, 2024
Charge cards have become an important piece of the bottom line for department stores, including Nordstrom, Macy’s and Kohl’s.
It's often easier to get approved for a store card than a bank-issued card, but interest rates are higher.
Michael M. Santiago/Getty Images
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Department stores like Macy's rely on an old shopping model. Can they change?

by Kristin Schwab
Feb 27, 2024
In the age of globalism and online shopping, the department store’s strength — as a place for everything — has became its weakness.
Justin Sullivan/Getty Images
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"The Store"

The problem of "sameness"

by Ellen Rolfes
Jan 31, 2024
Why department stores struggle to retain relevancy.
Can you tell whether this photo was taken inside of a JCPenney? A Dillard's? A Macy's?
Jeenah Moon/Getty Images
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"The Store"

Testing out an AI-powered shopping assistant

by Ellen Rolfes
Jan 16, 2024
Retailers experiment with generative AI chatbots.
Seeking help from a generative AI chatbot to find a “sustainable cashmere sweater.”
Ellen Rolfes/Marketplace
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"The Store"

“Sell, sell, sell”: How Neiman Marcus' flagship store catered to the superrich

by Ellen Rolfes
Jan 8, 2024
We're watching "The Store" in January.
Zipporah Films
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What happened to the "magic of Macy's"?

by Elizabeth Trovall
Dec 11, 2023
Investors are reportedly offering less than $6 billion to buy the once-iconic department store chain.
Macy's hasn't kept up with consumer shopping preferences, analysts say.
Michael M. Santiago/Getty Images
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Economic Pulse

A 118-year-old department store perseveres in a tenuous economy

by Sabri Ben-Achour and Jarrett Dang
Feb 17, 2023
How a department store more than a century old has survived two pandemics, the Great Depression, and multiple recessions.
Dunham's Department Store in Wellsboro, PA. Ann Dunham Rawson, whose great-grandparents opened Dunham's, said the store is doing well despite wider economic anxiety.
Courtesy Ann Dunham Rawson
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Department stores rebound, but have a long way to go

by Marielle Segarra
Aug 20, 2021
This week, we saw positive quarterly earnings from Macy’s and Kohl's, and news that Amazon plans to open what are essentially department stores.
Customers enter a Kohl's store on Aug. 21, 2018 in San Rafael, California.
Justin Sullivan/Getty Images
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Did department stores train people to be difficult customers?

by Reema Khrais and Anais Amin
Aug 13, 2021
Amanda Mull, a staff writer at The Atlantic, argues that department stores had a hand in building class consciousness.
Customers shop at Macys department store in New York on Black Friday, Nov. 27, 2020.
Kena Betancur/AFP via Getty Images
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COVID-19

Are malls and department stores really springing back to life?

by Andy Uhler
May 24, 2021
Retailers realize the pandemic has also shifted a lot of shopping online.
Retailers like Macy's and T.J. Maxx reported significantly higher sales this first quarter relative to 2020.
Joe Raedle/Getty Images
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