Time Warner offers customer service with new plan

Nov 25, 2010
Time Warner is set to roll out new cable packages, aimed at both high-end customers and those on the budget. Strapped for cash? Don't bet on getting any great customer service from the cable guy, then. Jennifer Collins explains.

The Cyrano to your online dating profile

Nov 24, 2010
Online dating -- just like its offline counterpart -- can be tricky, especially when it comes to that ever-important profile. How do you market yourself in just the right way? As Sean Cole reports, all it might take is a little bit of advertising skills from your online Cyrano de Bergerac.

Susan Orlean helps you get it on the calendar

Nov 23, 2010
Last spring, back when I was just getting ready to take over hosting the show that would become Marketplace Tech Report, I was talking to Susan O...

Netflix offers online-streaming-only plan

Nov 22, 2010
Netflix has been blowing its movie-rental competitors out of the water since offering its movies-by-mail service. But now, the company is looking to ditch those red envelopes, announcing its new cheaper plan for streaming online only -- no DVDs.

How are you using technology to shop this year?

Nov 19, 2010
For our day after Thanksgiving show we want to hear from you. Even if you're not one of the hard-charging doorbuster shoppers in line for the big...

Why was 15 percent of the world's internet traffic routed through China for 18 minutes?

Nov 17, 2010
Short answer? We don't know. Slightly longer answer: It's kind of strange that we don't know. The incident occurred last April and was recently reported by the security firm McAfee. The Chinese government says the sudden traffic reroute was an accident but little is known about what happened to the data when it was there.

Do you trust Facebook enough to let it handle your email?

Nov 16, 2010
Facebook announced a new messaging system that incorporates email, texts, instant messaging, and the Facebook messaging people are already using. But given the privacy concerns that have dogged the social media giant for years, are users going to be willing to trust Facebook enough to use it for all their personal communications?

For public good, not for profit.

Facebook's email aimed at being all-inclusive

Nov 15, 2010
Facebook announced its new email platform today, which is aimed at combining all kinds of social technological communication into one. Kai Ryssdal talks with Marketplace's Steve Henn about who this is targeted at and how Facebook hopes it will succeed.

Amazon.com removes controversial book but controversies may return

Nov 12, 2010
Amazon.com has removed an especially controversial title from its Kindle electronic book store. Amazon initially defended its own carrying of the book, saying that to remove it would be censorship, and then they yanked it anyway. But given the way Amazon stocks the virtual shelves of its online store, isn't this issue likely to come up again?

Online privacy to get federal attention

Nov 12, 2010
The Commerce Department and the White House announced today plans to appoint a high-level privacy watchdog that would negotiate the issue of online privacy both overseas and in this country. But privacy advocates aren't happy about it. Bob Moon goes over the details with Steve Henn.