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Retailers

Retailers grapple with returns as online sales surge

by Kristin Schwab
Dec 29, 2021
Optoro, which manages returns for Target and Ikea, says consumers will send back $120 billion worth of goods this season.
Consumers will return $120 billion worth of products between Thanksgiving and the end of January, according to Optoro. Above, a UPS package handler loads a truck.
Jon Cherry via Getty Images
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Holiday sales boosted by fear of empty shelves

by Lily Jamali
Dec 27, 2021
An early picture of the all-important selling season looks decent.
With shoppers hunting for presents earlier, retailers enjoyed the strongest holiday sales growth in nearly two decades, according to the Mastercard SpendingPulse report.
Brandon Bell via Getty Images
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Small Business Saturday helps retailers who aren't caught in the supply chain

by Savannah Maher
Nov 26, 2021
Smaller businesses that sell locally sourced goods, or provide services, don't always need faraway suppliers.
With some name-brand products delayed by supply chain issues, small retailers may see a boost this holiday shopping season. Above, Small Business Saturday signage in a New York City window.
Brian Ach/Getty Images for American Express
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Malls turn to luxury retailers

by Matt Levin
Nov 23, 2021
Retail centers in wealthy neighborhoods with high-end shops have survived, but middle- and lower-tier malls may struggle.
Purveyors of luxury goods have largely fared better during the pandemic than lower-end shops.
Spencer Platt via Getty Images
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Why Target and others are giving workers Thanksgiving off

by Justin Ho
Nov 22, 2021
Employers want to keep their workers happy in this tight labor market — and holiday staffing is expensive.
Target announced that it will be closed on Thanksgiving Day going forward.
Scott Olson via Getty Images
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LA's port problems have retailers worrying about empty shelves for the holidays

by Benjamin Gottlieb
Nov 9, 2021
Retailers and manufacturers are anxious about holiday shopping as they monitor supplies on delayed cargo ships.
Lots of space on the shelves in the toy department of a Houston Target store.
Brandon Bell via Getty Images
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Retailers work around supply snags to fill shelves ahead of holidays

by Marielle Segarra
Sep 7, 2021
Grappling with shortages as holiday shopping season approaches, merchants focus on products that are available.
The Macy's department store in Manhattan, Christmas Eve 2020. Responding to product shortages, merchants are modifying their offerings to emphasize available inventory.
Scott Heins via Getty Images
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How on-demand warehousing creates space for entrepreneurs

by Kai Ryssdal and Maria Hollenhorst
Aug 25, 2021
“Our goal is to democratize logistics,” said Ben Euchus, co-founder and CEO of on-demand warehouse company, Flowspace.
Karlton Frazier, co-founder and CEO of The Manifest Company in his fulfillment center in Los Angeles. On-demand warehousing enabled Frazier to outsource storage and order fulfillment of his company’s yoga mats.
Maria Hollenhorst
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Walmart will make local "white label" deliveries for other retailers

by Kimberly Adams
Aug 24, 2021
The retail giant already has a well developed "last-mile" delivery network in parts of the country.
Walmart announced Tuesday that it will be expanding its delivery service to handle shipments from other businesses in a "white label" shipping service called GoLocal.
George Frey via Getty Images
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Did department stores train people to be difficult customers?

by Reema Khrais and Anais Amin
Aug 13, 2021
Amanda Mull, a staff writer at The Atlantic, argues that department stores had a hand in building class consciousness.
Customers shop at Macys department store in New York on Black Friday, Nov. 27, 2020.
Kena Betancur/AFP via Getty Images
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