self-checkout Archives - Marketplace

The shortcomings of self-checkout

by David Brancaccio and Alex Schroeder

Oct 30, 2023

It's not saving retailers as much money as promised, says Amanda Mull of The Atlantic. And it doesn't always make customers' shopping trips easier.

Big retailers are finding that they often need to increase their staffing at self-checkout areas because of difficulties with the technology.

Christopher Furlong/Getty Images

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