Small businesses say inflation is still their biggest problem

Sep 13, 2022
The NFIB Small Business Optimism Index ticked up in August, but only slightly.
In addition to inflation, small businesses are still facing shortages and supply chain problems.
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Now reopened after pandemic shutdown, popular L.A. restaurant manages through "unprecedented times"

Aug 31, 2022
Here's Looking at You is up and running again — but the restaurant industry has changed a lot since the Before Times.
Lien Ta (left), co-owner of Here's Looking at You, speaks with "Marketplace" host Kai Ryssdal. "What every restaurant is seeking is consistent business," she says. "And we have that right now."
Anais Amin/Marketplace

Dry cleaner makes the rounds to keep business going

Aug 30, 2022
Hangers Cleaners, a Missouri pickup and delivery service, is trying to find the right employees and stay competitive with pay.
"It feels like a family here, but there are limits as far as what we can pay and still have a viable business," said Joe Runyan, co-owner of Hangers Cleaners.
Courtesy Runyan

From toys to custom bikes, these small businesses are still seeing shipment delays

Aug 22, 2022
Supply chain problems remain an obstacle as demand picks up.
A shopper on a stroll in San Francisco. Retailers have begun preparing for the holidays, but supplies of some items are uncertain.
Justin Sullivan/Getty Images

People of color who own small businesses in college towns say it's hard to sell to schools

Aug 15, 2022
Smaller operations report barriers to entering the educational procurement market, a study shows, despite commitments to diversity.
Terryl Calloway runs a small graphics and printing firm in Boston, a short distance from many campuses, but he says it’s been challenging to attract them as customers.
Meredith Nierman / GBH News

How some small businesses are bracing themselves for a downturn

Aug 2, 2022
They aren’t waiting to find out whether the economy is contracting — they’re proactively preparing for it.
Whether closing down a physical storefront or holding off on new hires, some small businesses are prepping for a potential recession.
Frederic J. Brown/AFP via Getty Images

New technology helped restaurants through the pandemic. But when it crashes, they're "shafted."

Jul 28, 2022
Demand for modern point of sale systems exploded as businesses embraced contactless payment. But some have found reliability problems.
The dollar volume that point-of-sale systems handle for small businesses has been growing 30% annually, according to analyst Lisa Ellis.
David Becker/Getty Images

For public good, not for profit.

Sales are up for this artisanal biscuit maker, but inflation is taking a huge bite

Ingredients are up 30%, says Carrie Morey of Callie’s Hot Little Biscuit in South Carolina. But passing along costs poses other problems.
"At the end of the day, sales being up are great, but if you're not making money, it creates a whole new set of problems," says Carrie Morey, founder and owner of Callie's Hot Little Biscuit in Charleston, South Carolina.
Courtesy Libba Osborne

The story of an old-fashioned bed and breakfast in the age of Airbnb

Jul 21, 2022
Lori and Bruce Howard recently cashed in on tourist lodging they built together near Yosemite National Park.
Lori and Bruce Howard in Yosemite National Park in 2018. Until recently, the couple operated a full-service B&B in Oakhurst, California.
Courtesy Lori and Bruce Howard

For this Maine chocolatier, labor is the "No. 1 cost to stay competitive"

Jul 13, 2022
"To keep our great team, we have raised our wages significantly," said Kristin Thalheimer Bingham, co-owner of Dean's Sweets in Portland, Maine.
Chocolate "bombs" being prepared at Dean's Sweets in Portland, Maine.
Kaitlin Toto Photography