Verizon adds $2 charge to some online payments

Dec 30, 2011
Verizon is introducing a new fee in January. Anytime a customer pays their bill over the phone or online with their credit card, they'll have to come up with an additional $2.

Why Verizon's introduced a new $2 fee

Dec 30, 2011
The new $2 fee could end up hurting those customers the most who can least afford it.

For public good, not for profit.

When customers push back on fees

Dec 30, 2011
Verizon's had its "B of A moment," reversing on its decision to add a new fee after customers retaliated.

Verizon announces new fee for some customers

Dec 30, 2011
A new fee will be hitting some Verizon users paying monthly bills with a credit card. That decision has already caused a bit of consumer backlash.

What mattered most in technology in 2011

Dec 30, 2011
Sorting out a busy year, from Steve Jobs to the Arab Spring to Internet security to the 'kill switch.'